Proton’s Perspective
Proton’s Perspective
Outsourcing(BPO) boom!
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Outsourcing(BPO) boom!

Indeed, a monstrous comeback for the sector.

How is Business Process Outsourcing sector booming in today's day and age?

You get the answers here like nowhere else.

Customer service and business reporting used to be a big rage once upon a time.

Unfortunately, self service, automation tools, self-reading electronic meters for utilities like gas, water, .. took away a lot of business both in customer services and MIS(business reporting) business.

Subsequently, it's collection processes that has thrived like never before.

American and other developed markets had run into a lot of debt through financial instruments, unpaid utility bills, installments payment on assets and many more.

Collection processes originating in countries like India helped greatly in recovering collaterised(home loans, .. ) and non collatarised debt(credit card, .. ).

Now. the new game in town(actually, the old game in new bottle) is ecommerce.

Of-course, self-service is undercutting opportunities jn e-commerce too. However, the scale of complexity in e-commerce(supply chain, logistics, marketing, pre-sales and post sales support) invariably offer an endless stream of outsourcing business.

Also, technical and post sales support still continue to be quite a rage in outsourcing business.

In the meantime, mediocrity and malpractices in the Business Process Outsourcing sector is getting a free run on the back of booming business in the sector.

On a lighter note, the more things change the more they remain the same. 🤣😂


Kindly peruse our business interests here.

Proton’s Perspective
Proton’s Perspective
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