How is Business Process Outsourcing sector booming in today's day and age?
You get the answers here like nowhere else.
Customer service and business reporting used to be a big rage once upon a time.
Unfortunately, self service, automation tools, self-reading electronic meters for utilities like gas, water, .. took away a lot of business both in customer services and MIS(business reporting) business.
Subsequently, it's collection processes that has thrived like never before.
American and other developed markets had run into a lot of debt through financial instruments, unpaid utility bills, installments payment on assets and many more.
Collection processes originating in countries like India helped greatly in recovering collaterised(home loans, .. ) and non collatarised debt(credit card, .. ).
Now. the new game in town(actually, the old game in new bottle) is ecommerce.
Of-course, self-service is undercutting opportunities jn e-commerce too. However, the scale of complexity in e-commerce(supply chain, logistics, marketing, pre-sales and post sales support) invariably offer an endless stream of outsourcing business.
Also, technical and post sales support still continue to be quite a rage in outsourcing business.
In the meantime, mediocrity and malpractices in the Business Process Outsourcing sector is getting a free run on the back of booming business in the sector.
On a lighter note, the more things change the more they remain the same. 🤣😂
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